Contact us - Technical support

Some of the most common questions at the moment: 

NEW: Where's the direct installer for Echoes? 

NEW: My Console 1 Fader Mk III isn't connecting

NEW: Flow® Mastering Suite

I don't see my UADx or Fabfilter plug-ins in Console 1. What should I do?

Console 1 Channel Mk III FAQ

Failed validation of plug-ins on macOS Sonoma 14.4

I've installed my plug-ins but can't find them in my DAW. What do I do? 

Crashes in macOS 10.13

GarageBand 10.4.4: Plug-ins can't be run 

Crashing DAW:s on Windows

GUI/graphics issues 

Softube Central (Installer Helper)

If you haven’t been able to find the answer to your question on our FAQ-page, our support team will be happy to help. Fill out the form and we’ll get back to you as soon as possible.

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Note: If you are posting a bug report or need help with a problem, we will also need this information:

  • Operating system and version (for example: "Mac OS 10.13")
     
  • Host software and version (for example: "Studio One 5.3")
     
  • Which version of our software that's causing the problem (for example: "Summit Audio Grand Channel 2.5.18")